Position Purpose and Objective:

The Fulfillment Specialist is the primary point of contact of the UCS Client Service Representatives. In this role they act as a liaison between state and local filing offices and correspondents.

Essential Job Functions:

This job description summarizes the essential duties required.

• Prioritize daily tasks to ensure work is completed in a timely manner
• Receive, acknowledge and complete steps in UCS database
• Process nationwide document retrieval requests
• Prepare and forward filings to the necessary jurisdictions and ensure proper processing, acknowledgement and return of evidence
• Provide a second line of defense in the quality control of our services by reviewing documents such as letters, instructions, processes, etc.
• Communicate effectively with the Client Service Representatives and correspondents to process, correct or update requests
• Develop professional relationships with all UCS filing agents and internal employees

Knowledge and Skills Requirements

• Proficient in MS Office programs (especially Excel, Word, and Outlook software)
• Excellent written and verbal communication skills
• Interpersonal Skills
• Time Management
• Ability to prioritize tasks

Success Factors:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves meeting multiple demands in a fast-paced environment on a timely basis. Duties may require occasional overtime.

Disclaimer: This summary is only a general description of work performed by employees. It is not intended to be a full description of all responsibilities or qualifications.